Frequently Asked Questions
Everything you need to know about Altra Running gear and services.
What is the Altra Signature FootShape™ Fit?
Unlike traditional athletic shoes that taper at the toes, our FootShape™ fit allows your toes to relax and spread out naturally, providing greater stability and a more powerful toe-off.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day trial period. If you are not 100% satisfied with your purchase, you can return your items for a full refund within 30 days of the purchase date, no questions asked.
Do Altra shoes have a warranty?
Yes, Altra provides a 1-year warranty against manufacturer defects from the date of purchase. Please note that normal wear and tear is not covered.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How do I find the right size for me?
Most Altra models run true to size, but we recommend checking our specific size guide located on each product page for measurements and fit suggestions based on the specific shoe's platform.